This policy will lay out which personal details Kiesleeuwarden.nl will hold, both online and offline, and how we will use these details. Read it through, fully.
In general, we store information whenever you create an account, buy a ticket, send us an email; call us, or whenever you are re-directed to other checkouts from our website, and whenever you use our websites, apps, and social media. We make use of these and other details to provide a better service for you and other clients, as well as for marketing and to provide support (for example, we analyse your details to make for a more personalised experience). Whenever you, for example, make an account, buy a ticket, download one of our apps, or take up contact with us, we will ask for your permission as to whether we may use your details for other goals. Your choices about how we use your details are described here.
KiesLeeuwarden.nl is a responsible party (i.e. a person who is responsible for the processing of your personal details) relating to all details that Kiesleeuwarden.nl collects and receives whenever you make use of our service. Kiesleeuwarden.nl is bound to using your details in concert with relevant laws concerning personal details and the Telecommunications Act.
We collect your details in various ways:
a. Directly from you
For example whenever you, yourself, signs up for an offer, makes an account, take part in a competition or free item offer, download an app or buy a ticket; comment on our websites, ask us a question, send us an email, or call one of the callcentres used by Kiesleeuwarden.nl
b. Through your use of our websites and apps
You can view our websites and apps via a computer, telephone, tablet, or other apparatus. We make use of tracking tools on our websites such as browser cookies and web beacons to collect details about your use of the website.
c. From third-party products
Whenever you, for example, choose to use the integrated social media functions, the website will share these details with the social media outlet, for example your name and email address. Your activities on these websites and apps can be placed on social networks.
- Details about you that we can save
We use the following details to achieve the following ends
a. Your contact and account details
We save your contact details (for example name, address, telephone number, e-mail, country where you live, preferred language), whenever you make an account at Kiesleeuwarden.nl, buy a ticket, or take part in our competitions or offers.
b. Your payment and billing details
We save these for the handling of your order, and to send you stronger payment and billing details, for example your credit card number and post-code, whenever you buy a ticket
c. Data placed online by you
We collect, for example, details that you have put on our website or external social media, where we have permission (for example where you have filled in surveys or left reviews). When placing data online, the rights of others should not be infringed (including the right to privacy) and you should be aware that others can use, 'tag' and / or republish your data in a way that you may not expect (including in a way that is unlawful). You understand that we and others (including our Producers) may use and republish your publicly posted data. This also includes the data that you have placed on our website or when using apps or social media functions.
3. Details about your preferences
We can collect details about your favourite event or the products you buy, or where you inform us (for example as part of a survey, or your review of an event). We collect your preferences about interests and demographics that we gather from your interactions with us, so that we can provide a better service and more specific information. Whenever you, for example, buy tickets for a certain performance, and lots of people who also purchased tickets to that event buy lots of tickets for another concert, we will send you information about that concert.
Details about your use of the website
We can, whenever you visit our website, collect details about the browser you are using and your IP-Address (a specific number that identifies certain network equipment, which is needed for you for communicate with our websites). We can look at which websites brought you to ours, what you have and have not done on our website, and which sites you visit after you have visited ours.
- We will use your details in the following manner, and to achieve the following ends
a. To provide our products, services, account details, and support
We can use your details to confirm your registration for an event. Whenever you give us details of third parties, it is to provide a service. Please ask the third party for their permission first, before you share their details with us.
b. To send you messages in concert with your transaction and what you have searched for
We can, for example, send you an e-mail about your account, or about the purchase of a ticket, or if you have asked to write a review of your searched-for event. Aside from that, we may send you a one-time email reminder for an event you have searched for or shown interest in.
- To signal trends and interests
We use your details to know about the sorts of preferences you may have, so that we can improve our assortment of events, and so that we can make your experience with us stronger and more personal
- To control and improve our products, services, and websites
We analyse your details to give us a better understanding of you and other clients in general. We doe this to make better decisions about our services, advertising, products; and content, on the basis that being better informed as to how our clients use our website will allow us to provide better services and the personalise your individual experiences.
- You have particular choices about how we use your personal details
Whenever you make an account, buy a ticket, or download an app, we will ask for your permission to use your personal details for specific tasks, processes and uses. In the event that you would like to withdraw the consent that you have given us for such use of your personal data, or if you wish to view or change your data, write to us or state your preference in one of the ways described below.
You can take up contact with us in a number of ways:
a. You can de-register for marketing emails
In order to no longer receive e-mails or SMS messages about promotions, please contact us or follow the instructions in the advertising message you have received. If you de-register for marketing messages, we will still send you transaction information, so that we can take up contact with you about your orders.
b. You can de-register for newsletters
To no longer receive news letters, please adjust your account settings, or follow the instructions that sit at the end of every newsletter
- You can ask us for an insight into the details we have saved about you
You may also ask us to adjust the details, or to delete them
- We may share your details with the following third parties
a. Inside the Gemeente Leeuwarden
We can share all of your details with these two organisation and with all dependents within these organisations, for all purposes named in this policy
We will only share details with producers of events where you have purchased a ticket, or if you have expressed interest. They can use these to then analyse their visitors, inorder to provide a better service for visitors and for all other goals described in the privacy policies that our Producers have (this can include marketing).
- Third parties from which you have purchased goods or services
Your details can also be shared with selected third parties that you have purchased goods or services from, via our website (for example [but not limited to] dinner, bike-hire, or merchandise) so that these organisations can process and deliver your order (including by taking up contact with you)
- If we think that it is required for us to comply with laws and guidelines ourselves, for our products, or for third parties
To the extent permitted by law, we may also, at the request of a government agency or other competent authority or organisation, share information to protect or enforce our rights or those of a Producer or third party or to detect and prevent fraud (including credit card fraud and fraud that we believe occurred during a lottery or promotion or at an event) and other criminal acts
We make use of standard safety measures. We have made these regulations to protect your details and privacy. These depend on the quality of the collected data. Always assume that the internet is not 100% safe. We cannot guarantee that your use of our sites is completely safe. We ask you to be wary in your use of the internet. We also trust that you do not share your passwords.
If you have questions or complaints, or would like a report about the details we would like to collect from you, then please contact us. If you have questions or complaints about this policy or about your privacy, or if you want to receive a report about the details we have collected, just get in contact.
If you want to correct information, alter it, or have it delected, or to see the permissions that you have given us, just contact us and we will be happy to help.
Marketing Leeuwarden does everything in its power to make sure that information is correct on Kiesleeuwarden.nl, to provide up-to-date information, and to keep existing information up-to-date. If you come across anything that is not correct, than please contact us and we will treat your complaint with utmost importance. We invite you to send corrections, suggestions, and complaints via email@example.com
The text and images on KiesLeeuwarden.nl are from Marketing Leeuwarden, or trusted partners. We hold regular consultations about their use. Sometimes this is not possible, because one or more rights or intellectual ownership cannot be traced. If you feel that one of the texts or digital objects that have been publshed by us on one of our channels infringes your rights, please contact us via firstname.lastname@example.org. In the email, please note the title of the offending item, and the URL or communication channel, and which material your complain regards. We shall then research the item, and return with our response.
The original language of this website is Dutch, and the website is registered in The Netherlands. No rights may be obtained from English translations of the Dutch text. Please always refer to the Dutch legal text for final confirmation.